Managing Cargo Claims: Essential Strategies for Trucking and Logistics Companies

Cargo claims are a fact of life for trucking and logistics companies. This episode of the Grawe Pod places a focus on the critical topic of managing cargo claims that take place within the trucking and logistics industry. Grawe Group Founder & CEO Doug Grawe is joined on this episode by Grawe Group Executive Business Partner Gary Randall for a discussion that highlights the initial steps the people behind the wheel and their carriers should take when discovering cargo damage.

As you will hear, Doug and Gary emphasize the importance of documentation, proper communication and having a well-established process. They also highlight the roles of drivers, operations teams and sales people in effectively handling these claims and minimizing business impact. Doug and Gary provide insights on initial triage, establishing standard operating procedures and the importance of coordination and timely action.